Terms and Conditions
Welcome to TDPx Digital ! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions.
1. Services Overview
TDPx Digital offers professional design and branding services including but not limited to logo design, website design and development, content creation, and digital branding consultancy.
2. Turnaround Time
We strive to deliver most design services within 48-72 hours per iteration of a design stage. This is the turnaround time for each revision or design iteration and does not represent the full project duration.
For example: Orders or revision requests placed on Monday will be delivered by Wednesday. Orders or revisions placed on Friday will be delivered by Tuesday.
3. Revisions
Our infinite revision policy allows you to request design improvements based on your feedback without additional charges, subject to reasonable scope changes and timelines.
4. Refund Policy
Customer satisfaction is our top priority. Refunds can be requested under the following terms:
Refund requests must be initiated within 5 days of initial design delivery.
Refunds will not be provided if the design has been published, used publicly, or approved.
No refund requests will be entertained after 30 days of inactivity on the order.
Refunds are subject to a 10% processing and service fee.
Refund eligibility by timing of refund request (less 10% fee):
Before delivery: 100% refund (minus fee)
Within 48 hours of delivery: 66% refund (minus fee)
Between 48 and 120 hours of delivery: 33% refund (minus fee)
After 120 hours: No refund (case-by-case basis for issues)
Refund Exceptions:
No refund for finalized or approved work sent to development or published online.
No refund on downloadable software, domain registration, or hosting services.
Refunds may be partial if work has commenced.
Combo or package deals follow same refund rules per individual service.
To initiate a refund, contact us via:
Phone Number: +971 56 889 1984
Email: hello@tdpxdigital.com
5. Content Creation & Population
We do not create or input website content unless explicitly purchased. When included, we provide original text and stock images approved by the client. Clients are responsible for providing product details and images.
6. Account Access
Clients may log in to their accounts on our website to view orders, update details, and track progress.
7. Confidentiality & Non-Disparagement
We keep all client information and projects confidential. Both parties agree to refrain from defamation or disparagement after project completion.
8. Customer Support
Our support team is available Monday to Friday, 9 AM – 5 PM. Queries outside business hours will be responded to on the next working day.
9. Technical Support
We provide basic technical setup information for hosting, email, and CMS usage but are not responsible for client-side installations or troubleshooting unless a separate support package is purchased.
10. Communication Policy
All official communications (feedback, revisions, refund requests) must be made through our official platforms or email addresses on our domain. Communications outside these channels are not recognized and may cause delays.
11. Unique Design Guarantee
All designs and websites we deliver are custom-made from scratch, ensuring your branding is unique and tailored specifically for your business.
12. Domain and Hosting
Design files will be delivered via client account as per the order confirmation date. Rush delivery is available for an additional fee.
13. Record Keeping
We maintain records of final deliverables. Clients may request re-sending of final files at any time.
14. Limitation of Liability
TDPx Digital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or designs.
15. Changes to Terms
We reserve the right to update these terms at any time without prior notice. Changes will be posted on this page.
Contact Us
TDPx Digital
Address: Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates.
Contact us: +971 56 889 1984
Email: hello@tdpxdigital.com
Website: https://www.tdpxdigital.com